A helicopter was flying above the City when an electrical malfunction disabled all of the aircraft's electronic navigation and communications equipment. Due to the clouds and the haze the pilot could not determine the helicopter's position and course to steer to the airport.
The pilot saw a tall building, flew towards it, circled, drew a handwritten sign, and held it in the helicopter's window, The pilot's sign said "WHERE AM I?" in large letters. People in the tall building quickly responded to the aircraft, drew a large sign, and held it in a building window. Their sign said, "YOU ARE IN A HELICOPTER"
The pilot smiled, waved, looked at his map, determined the course to steer to the airport, and land safetly.
After they were on the ground, the co-pilot asked the pilot how the "YOU ARE IN A HELICOPTER" sign helped determine their position. The pilot responded, I knew that had to be the MICROSOFT building because, similar to their helplines, they gave me technically correct but completely useless answer.